
Unlike most consumer products that offer a 3-, 6-, or 12-month warranty, tire manufacturer warranties and guarantees go well beyond the norm for consumable products, covering their product for multiple years in most instances. These warranties typically cover tread life, workmanship, materials, and uniformity. Manufacturers will honor their commitments as long as they are notified in a timely manner and the consumer can show that all of the manufacturer’s recommendations have been followed to keep the tires in top operating condition. Here is an explanation of the different tire manufacturer warranties and guarantees, along with some basic requirements and restrictions of each.
Tire Tread Wear / Mileage Warranty
Tread life is the most well-known standard, and a popular way to market tires with consumers. If the tread wears out before it reaches its stated mileage rating, a manufacturer will replace the tires at a prorated value based on the shortened life. Tire warranty for tread life has restrictions, however. The warranty doesn’t apply to tires sold on new vehicles, nor does it apply if the claim is past the coverage window stated by the manufacturer. It also only applies to the original owner and vehicle. Tread wear warranties can vary significantly from tire to tire, by brand and even by position of a tire on the vehicle. For example, Michelin only covers a tire for half the miles (compared to standard warranty) if it’s installed on a vehicle with staggered wheel sizes. Run-flat tires are covered for an average of 30,000 miles and competition tires are generally excluded from any mileage warranty. Also, in order to maintain coverage on winter tires, manufacturers may require documentation of the timing of installation and removal of the tires each winter.
Workmanship and Materials
Tire manufacturer warranties cover the conditions that would require a tire to be removed from service due to defects in workmanship or faulty materials considered within the control of the manufacturer. If a claim is made while the tire still has more than 75 percent of its original tread and is within 12 months of the date of purchase, it usually will be replaced free of charge. Beyond that, the owner is compensated based on the prorated life. It is important to note that even though a tire may be replaced free of charge, the consumer is still responsible for the cost of mounting & balancing of the new tire(s).
Satisfaction Guarantee
Many manufacturers now offer a 30-day satisfaction guarantee. This guarantee allows customers to “test drive” their new tires. If unsatisfied, the consumer can exchange their new tire for another tire (of same brand) within 30-days of purchase. Like other tire guarantees, this offer usually has some limitations also. The guarantee is void if tires were damaged by a road hazard, misused, or used in any racing related activity prior to exchange.
Uniformity
Even though tight quality control exists within the tire industry, occasionally a tire will get sold that is out of balance, out of round, or causes a ride disturbance. Tire manufacturer warranties account for this possibility, and will replace the defective tire. Again, there are restrictions. Because they have tight quality control, manufacturers are not inclined to believe that the non-uniformity exists on more than one tire, and will generally deny multiple-tire claims. Also, since most problems caused by defects of this type manifest themselves early in a tire’s life, manufacturers assume that it should be identified and corrected early, usually within 1/32” to 2/32” of tread wear, or six to twelve months of service.
If the manufacturer deems that a defect is related to improper maintenance, vandalism, road hazards, or an accident, the claim will be denied. Even if none of those are shown to be the case, making a claim related to tire manufacturer warranties requires that the vehicle owner be able to prove that all necessary steps were taken to maintain the tires in proper operating condition. This includes proof of regular tire rotation, proper inflation records, and documentation of routine inspections of the tread surfaces for early signs of defects or unusual wear. Any claim made without this proof will likely cause it to be denied, so keeping good records and performing proper maintenance on tires is a must.
We hope that this article has provided you with an idea of how tire manufacturer warranties work. We would also like to share an article by cars.com’s Kelsey Mays as an additional resource for all types of auto warranties. For specific questions about your tire situation, TireVan recommends that you consult your tire warranty booklet or contact your tire dealer directly.
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